Refund Policy

1. How Yarnie Works

Yarnie operates on a credit-based model. When you subscribe to a paid plan, you receive a monthly allocation of credits. Each AI interaction consumes credits based on the model used and the complexity of the request.

Key points about credits:

• Credits are consumed immediately upon each AI interaction
• Credits do not roll over between billing periods
• Credits cannot be transferred between accounts
• Usage is tracked in real-time in your account dashboard

2. When We Cannot Offer Refunds

Due to the nature of our credit-based system, we cannot offer refunds in the following situations:

• Credits have been used: Once credits are consumed for AI interactions, those costs are incurred with our AI providers and cannot be recovered
• Change of mind: Deciding you no longer want the service after using credits
• Unused credits at period end: Credits that expire at the end of your billing cycle
• Dissatisfaction with AI responses: AI outputs vary and we cannot guarantee specific results
• Account suspension due to Terms violation: No refunds for accounts terminated due to policy violations

3. When We Do Offer Refunds

We will consider refunds in these circumstances:

3.1 Billing Errors

• You were charged incorrectly (wrong amount)
• You were charged multiple times for the same period
• You were charged after successfully canceling your subscription
• Technical issues prevented charges from processing correctly

3.2 Service Unavailability

• Extended service outages (more than 24 consecutive hours) during your billing period
• Technical issues on our end that prevented you from using your credits

3.3 Unforeseen Circumstances

We evaluate refund requests on a case-by-case basis for situations such as:

• Medical emergencies that prevented service use
• Fraudulent account access (with proper verification)
• Other exceptional circumstances beyond your control

4. How to Request a Refund

To request a refund:

1. Email us at help@yarnie.app
2. Include your account email address
3. Describe the reason for your refund request
4. Provide any relevant documentation (e.g., screenshots of billing errors)

We aim to respond to all refund requests within 3 business days. Approved refunds are processed within 5-10 business days and will be credited to your original payment method.

5. Cancellation Policy

You can cancel your subscription at any time:

• Your access continues until the end of your current billing period
• No further charges will be made after cancellation
• Remaining credits can be used until the period ends
• No partial refunds for unused portions of the billing period

To cancel, go to your account settings in the Yarnie app or email us at help@yarnie.app

6. Free Trial and Welcome Credits

New users receive free welcome credits. These credits are provided at no cost and are therefore not eligible for any refund or cash value.

7. Disputes

If you believe a charge is unauthorized or incorrect, please contact us before disputing with your bank. Chargebacks without prior contact may result in account suspension.

We're committed to resolving billing issues fairly and promptly. Most disputes can be resolved directly with our support team.

8. Contact Us

For billing questions or refund requests:

• Email: help@yarnie.app
• Response time: Within 3 business days

We value our customers and aim to resolve all billing concerns fairly. If you have questions about this policy before subscribing, please reach out - we're happy to clarify.